German patient support program and digital health provider seeks cooperation partners in Germany; All countries targeted
German patient support program and digital health provider seeks cooperation partners | Enterprise Europe Network
Term of Validity: 8 September 2026 - 8 September 2027
Summary - Profile Type - Business request - POD Reference - BRDE20260731021 - Term of Validity - 8 September 2026 - 8 September 2027 - Company’s Country - Germany - Type of partnership - Commercial agreement - Outsourcing agreement - Targeted Countries - All countries General information - Short Summary - Provider supports pharmaceutical, MedTech and healthcare companies (insurance, clinic area, pharmacy) & workplace health management with patient support programs, medical information services, homecare nurse services, injection training, psychosocial coaching, and hybrid digital care models. - Full Description - German healthcare service provider specialised in patient support, medical information, nurse services and hybrid digital care models for pharmaceutical, MedTech and healthcare (pharmacy, clinic area, clinical trial phases, ). The company supports patients throughout complex therapy journeys by combining human healthcare expertise with digital tools. Its services include patient support programs, psychosocial coaching, medical information hotlines, injection training, nurse field force management, therapy adherence support and structured patient communication. We focuses on regulated healthcare environments where patient safety, data protection, compliance, documentation and quality assurance are essential. The company works with healthcare partners that require reliable, scalable and patient-centred support solutions, particularly in chronic diseases, speciality care, high-touch therapies and complex treatment pathways. The service portfolio can be adapted to different therapeutic areas and partner requirements. The hybrid care model combines personal support by qualified healthcare professionals with digital elements such as smart triage, omni-channel communication, patient monitoring, structured documentation and AI-supported agent assist for service teams. The objective is to improve patient adherence, patient satisfaction, treatment continuity and the overall patient experience while reducing complexity for healthcare partners. - Technical Specification or Expertise Sought - - Patient support program design and operation - Medical information services and healthcare hotlines - Home Care Nurse services and injection training - Psychosocial patient coaching - Therapy adherence and persistence support - Omni-channel patient communication - Smart triage and structured escalation pathways - Digital patient tracking and documentation - AI-supported agent assist for healthcare service teams - Nurse field force and medical liaison support - Support for chronic diseases, speciality care and complex therapies - Patient journey optimisation - Compliance-oriented patient consent and data handling processes - Pharmacovigilance-aware communication and reporting structures - Medical Quality Assurance - Patient-centred pharmacy services (delivery, storage and side-effect management) - Pharmaceutical-focused sales and distribution structures for pharmacy services (in- and outbound operations as well as field sales) - Stage of Development - Already on the market - Sustainable Development Goals - Goal 3: Good Health and Well-being - Goal 9: Industry, Innovation and Infrastructure - Goal 4: Quality Education - IPR status - Secret know-how Partner Sought - Expected Role of a Partner - The client is looking for potential cooperation partners that already have their own patient support program structures in place. This could include, for example, specialised homecare nurses who provide injection training, administer infusions, or deliver other supportive services in patients’ homes. Alternatively, or in addition, the companies should offer medical information hotlines with first- and second-level support or have experience in patient support services, such as health coaching, mental coaching, or longevity coaching. - Type and Size of Partner - SME <=10 - SME 11-49 - SME 50 - 249 - Type of partnership - Commercial agreement - Outsourcing agreement Dissemination - Technology keywords - 01004001 - Applications for Health - 06005003 - Health information management - Market keywords - 02007012 - Medical
health software - 05007007 - Other medical
health related (not elsewhere classified) - Sector Groups Involved - Health - Targeted countries - All countries